FAQ

1.How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the carrier's website.

2.Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional shipping fees and delivery times may apply to international orders.

3.What is your return policy?

We accept returns for most products within 30 days of the delivery date. Items must be unused and in their original packaging. For more details, please refer to our Return and Refund Policy.

4.How do I initiate a return?

To initiate a return, please contact our customer service team to obtain a return authorization number. Once you have the return authorization number, you can ship the item(s) back to us using a trackable shipping method.

5.Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.

6.Are your products eco-friendly?

We are committed to sustainability and offer a range of eco-friendly products. Look for our eco-friendly labels or check product descriptions for more information on environmentally friendly options.

7.Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts for certain products. Please contact our customer service team for more information on wholesale pricing and eligibility criteria.

8.How can I contact customer support?

You can contact our customer support team via email at contact@petscarehaven.com or through the contact form on our website.

9.Do you have a loyalty or rewards program?

Yes, we offer a loyalty program for our valued customers. Earn points on every purchase and redeem them for discounts or exclusive rewards. Sign up for our newsletter to stay informed about special promotions and loyalty program updates.

10. How can I place a review on a product?

If you open the product page and go to the 'Reviews' section, then click on 'post review' you will be able to write a review of the product. Please note you can only review a product that you have purchased from ourselves, you will be asked to log in to your account before you can proceed. Your review will show on our website within 3 working days once it has been passed by our monitoring team.