Privacy Policy
Welcome to our privacy statement. PetsCareHaven is responsible for the operation of this website.
We deeply value your trust and are committed to handling your personal information with the utmost care and consideration. We understand how important your privacy is to you. This notice explains your privacy rights, how the law protects you, and how we manage your personal data when you visit our website.
It is essential that the personal information we have on file is accurate and current. If any of your personal details change while conducting business with us, please inform us so we can update our records accordingly.
Our website is not intended for children, and we do not knowingly collect data from individuals under the age of 18.
Please note that our website may contain links to third-party websites and applications. By clicking on those links or accessing third-party sites, you may enable those parties to collect and use your personal information. We do not have control over these external websites and are not responsible for their privacy policies. We encourage you to read the privacy policies of any third-party websites you visit before leaving our site.
Any legal matters concerning this privacy policy will be governed by the laws of Hong Kong.
What information do we collect and why?
We use various pieces of information to help us improve your experience in different ways, but we won’t ask you for information that we don’t need.
Contact Details
Name
Billing Address
This is essential to allow us to complete our contract with you. Also, we use this to help detect and prevent fraud against you and us.
Delivery Address
We simply need to know where you want us to send the order if it’s not going to your billing address.
Phone Number & Mobile Number
We keep in touch with our customers if we have a query with your order and the best way to do this is to give you a call.
We use your mobile number to improve your experience, we know that everyone is busy and want a simple convenient delivery so we use a variety of couriers to deliver our orders most of whom will send SMS messages to you to let you know when they are delivering the parcel and some even give you a 1 hour delivery window as well as the option to divert the parcel ‘in flight’ all of which we know will improve your experience.
Email address
This is essential to have an account with us.
We have a contractual requirement to send you information about your order such as confirmation of your order and when we have despatched it so it is essential we send you these emails.
Our couriers will also use this to keep in touch with you about your delivery and in most cases provide you with options to amend your delivery to a time that is more convenient to you. We also ask our customers if they wish to receive exclusive offers, discount vouchers, and new product information and we use emails to keep our customer up to date with these. For those customers who don’t want to receive these you can change your preferences in your “My Account” section or unsubscribe via any email we have sent to you.
How we’ll use your personal data?
Your personally identifiable information that is obtained by filling out the forms on this website will not be sold or rented to any third parties. However, when we have your permission to do so, when we comply with legal requirements, court orders, or other legal processes, or when a partner organisation fulfils a request on our behalf, we will share personally identifiable information about you with other partner organisations, businesses, or individuals.
Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your shopping cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.
You must have cookies enabled if you want to shop online at Petscarehaven . When you first visit our site you will be presented with a cookie control bar which will give you the opportunity to opt-out of cookies.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.